Complaint handling in pharmaceutical companies
نویسندگان
چکیده
منابع مشابه
Virtual pharmaceutical companies: collaborating flexibly in pharmaceutical development.
Research and development (R&D) collaborations represent one approach chosen by the pharmaceutical industry to tackle current challenges posed by declining internal R&D success rates and fading of the blockbuster model. In recent years, a flexible concept to collaborate in R&D has emerged: virtual pharmaceutical companies (VPCs). These differ from other R&D companies, such as biotech start-ups, ...
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BACKGROUND A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expectations of complaint handling in hospitals. METHODS Subjects were patients who had lodged a complaint at the co...
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ژورنال
عنوان ژورنال: The Quality Assurance Journal
سال: 2007
ISSN: 1087-8378,1099-1786
DOI: 10.1002/qaj.398